Returns and refunds

Updated 15 October 2026.

Change of mind: 30 days

You may request a change-of-mind return within 30 days after receiving your order. The item must be unused, unworn, unwashed, complete and in its original packaging. Contact us through our contact page with your order number before returning it. We will provide return instructions and the correct return address; do not send it directly to a supplier.

For change-of-mind returns, you pay the actual return-postage cost. There is no restocking fee. Original shipping charges are not refunded for change of mind. Once the returned item is received and checked, an approved item-price refund is issued to the original payment method within 10 business days; your payment provider may take additional time.

Faulty, damaged, incorrect or misdescribed products

Your rights under Australian Consumer Law are not limited by the 30-day change-of-mind window, unused condition or packaging requirements. Contact us with the order details and a description of the issue. We will provide the repair, replacement, refund or other remedy required by law and arrange or reimburse reasonable return costs where required. You do not have to deal directly with the manufacturer or supplier.

Unavailable items and cancellations

If we cannot source the selected item, we offer a refund and do not substitute without your consent. Contact us promptly if you wish to cancel before dispatch; we will confirm whether cancellation remains possible. These terms do not exclude any statutory cancellation or refund rights.